FAQ
Your questions answered
We’ve answered common questions to help you get started, including important festival rules.
Please note: Eventbrite QR codes will be available 72 hours prior to show date
What is the difference between a G/A (General Admission), VIP Table, and VIP Standing?
- The G/A Pass gives you access to the general admission area.
- The Platinum Reserved Table Pass is a reserved tabled seated area up close to the stage. This guarantees you a seat at a specific table all day. This area has separate washrooms, entrance, food/bar stations and a reserved standing area up close to the stage.
- The VIP Standing Room Only Pass gets you into the VIP area but does not include Platinum Table seating. This area has separate washrooms, entrance, food/bar stations and a reserved standing area up close to the stage. Both VIP areas are in the same section.
Is camping allowed?
Due to the location of the event, no camping is allowed. The closest camping would be at Fanshawe Conservation Area located about 5 minutes’ drive from YXU. Fanshawe can be reached by calling (519) 451-2800.
Can I bring lawn chairs?
Lawn chairs are not permitted.
Is there on-site parking?
Parking passes are available via the ticketing page. Only a limited number of parking passes are available per night. We highly encourage carpooling.
Is there transportation?
Rideshare/Drop Off Address: 2320 Airforce Place, London, ON
Use code ROCKTHERUNWAY for 10% off your London Taxi rides valid on event days
Is this an all-ages event?
Yes, this is an all ages event. You must have valid ID to obtain a 19+ drinking wristband on site. All ages require a ticket for entry.
How do I get my wristbands?
ONLY VIP TICKETS NEED WRISTBANDS. VIP wristbands can ONLY be picked up prior to the concert at Centennial Hall OR down at the festival the night of the concerts starting at 1pm onwards. Please note that the credit card holder must be present to pick up the tickets.
We have a large box office/will call tent at the main entrance where passes can be picked up.
Unfortunately, we cannot mail out wristbands.
What are the box office hours?
Centennial Hall’s Box Office
Monday – Friday, 10:00 AM – 5:00 PM
*Please note we are open extended hours on any Centennial Hall show date.*
What if I lost my wristband?
We will not replace ANY lost or stolen wristbands.
Are there ATMs on-site?
Yes, we will have ATMs outside and inside the festival grounds.
Is there accessible seating available?
The event is fully accessible.
There will be an accessible seating area for all persons with disabilities. This area is raised for to enable accessible viewing. Please note that this seating is on a first come, first served basis. A General Admission ticket is required for this area.
Can I volunteer at the event?
If you wish to be a part of the volunteer team, please reach out to Children’s Health Foundation.
